Refund and Return Policy
1. Returns
Products may not be returned once shipped, except where Rhema Research Labs LLC determines that a documented shipping error, damage in transit, or fulfillment mistake occurred. Because products are research-grade reference materials supplied in sealed vials, we cannot accept returns of opened or unsealed items under any circumstances.
2. Reporting a delivery issue
Any damaged, missing or incorrect item must be reported in writing to support@rhemaresearchlabs.com within seven (7) calendar days of confirmed delivery, with your order number, a description of the issue, and photographs of the packaging and products as received. Claims reported after seven calendar days may not be honored.
3. Resolution
Where a shipping error, transit damage or fulfillment mistake is confirmed, Rhema Research Labs LLC will, at its discretion, ship a replacement of the affected item or issue a refund to the original payment method. Refunds are processed within ten (10) business days of approval; your bank or card issuer may take additional time to post the credit.
4. Cancellations
Human-use cancellation rule: any order accompanied by a statement, question or request indicating intended human or animal use is cancelled and refunded in full, and the account may be closed. Orders may be cancelled by emailing support@rhemaresearchlabs.com before the order has been handed to the carrier. Once shipped, an order is subject to the return terms above.
5. Statement descriptor
Charges from Rhema Research Labs LLC appear on your card or bank statement as RHEMA RESEARCH LABS. If you do not recognize a charge, contact us before disputing it so we can identify the order.
6. Contact
Rhema Research Labs LLC, 25634 N 124th LN, Peoria, AZ 85383. support@rhemaresearchlabs.com, (888) 871-7377, Monday through Friday, 9:00 AM to 5:00 PM Mountain Time. This policy is incorporated into our Terms and Conditions (Section 15).