Shipping Policy

Rhema Research Labs LLC  |  Last Updated: September 21, 2026

Section 1 Fulfillment and Processing

Rhema Research Labs LLC fulfills orders Monday through Friday, excluding federal holidays. Orders are processed and handed to the carrier within 48 hours of order confirmation. Orders placed on weekends or federal holidays begin processing the next business day. Shipments are carried by USPS, UPS, or FedEx; the carrier and service level for your order are shown at checkout and in your shipping confirmation.

First orders and orders flagged for additional qualification review may require additional processing time. You will be notified by email if additional verification is required before your order ships. All products are packaged in compliance with applicable carrier requirements for research-grade materials. Each order includes a packing slip identifying products by lot number.

Section 2 Domestic Shipping Options

Transit time estimates begin on the day of shipment, not the day of order placement. Transit times are estimates provided by the carrier and are not guaranteed. Rhema Research Labs is not responsible for carrier delays, weather-related delays, or delays caused by circumstances outside our control.

Section 3 Shipping Address Requirements

All orders must ship to a verified address associated with a legitimate research institution, business, or qualified private research operation. Rhema Research Labs reserves the right to delay, hold, or refuse shipment to any address that:

• Does not match the billing address on file without prior verification.
• Appears to be a residential address not associated with a registered research or business entity.
• Is associated with a pharmacy, compounding pharmacy, med spa, weight-loss clinic, TRT clinic, gym, fitness facility, dormitory, or other destination inconsistent with qualified laboratory research use.
• Is a P.O. Box (P.O. Box addresses are not accepted for product delivery).
• Is outside the contiguous United States.

Section 4 Prohibited Shipping Destinations

Rhema Research Labs does not ship to the following destinations:

• Pharmacies or compounding pharmacies
• Medical spas, weight-loss clinics, or hormone therapy clinics
• Gyms, fitness facilities, or athletic training facilities
• College dormitories or student housing
• Any destination where the purchaser's intended use is inconsistent with lawful in-vitro laboratory research
• Any jurisdiction where the applicable product is prohibited under local, state, or federal law

Orders shipping to prohibited destinations will be cancelled and refunded. Repeated attempts to ship to prohibited destinations may result in account termination.

Section 5 Geographic Shipping Area

Rhema Research Labs currently ships to addresses within the contiguous 48 United States only. We do not currently ship to Alaska, Hawaii, US territories, APO/FPO military addresses, or international addresses. If your institution requires shipping to a location not currently served, contact us at support@rhemaresearchlabs.com to discuss options.

Section 6 Tracking and Delivery Confirmation

A shipping confirmation email containing your tracking number will be sent to the email address on file when your order is handed to the carrier. Delivery is considered complete when the carrier records a successful delivery scan at the shipping address. Rhema Research Labs is not responsible for packages that are lost, stolen, or damaged after delivery confirmation. If a package is marked delivered but not received, contact the carrier directly and then notify us at support@rhemaresearchlabs.com within 48 hours of the carrier's delivery timestamp.

Section 7 Packaging and Storage on Receipt

All peptide products are supplied in lyophilized (freeze-dried) form in sealed vials. Lyophilized material is stable at ambient temperature for the duration of domestic transit, so orders ship in standard protective packaging without cold packs, ice, or dry ice. No cold-chain handling is required in transit.

On receipt, purchasers are responsible for transferring products to appropriate laboratory storage. Recommended long-term storage for lyophilized reference material is −20 °C, protected from light. Storage conditions for each product are listed on its product page and Certificate of Analysis.

Section 8 Damaged, Missing, or Incorrect Orders

If your order arrives damaged, incomplete, or does not match your order confirmation, you must:

• Photograph the packaging and products as received before opening or disturbing contents.
• Contact us at support@rhemaresearchlabs.com within 7 calendar days of confirmed delivery with your order number, a description of the issue, and photographs.

Claims reported after 7 calendar days of confirmed delivery may not be eligible for resolution. Approved claims will be resolved by replacement shipment or store credit at Rhema Research Labs' discretion.

Section 9 Undeliverable and Returned Shipments

If a shipment is returned to us as undeliverable due to an incorrect address provided by the Purchaser, a failed delivery attempt, or refusal at the door, we will contact you to arrange reshipment. Reshipment costs are the responsibility of the Purchaser.

Section 10 Order Cancellation

Orders may be cancelled without charge if requested before the order has been fulfilled and tracking has been generated. To request cancellation, email support@rhemaresearchlabs.com with your order number as soon as possible. Once an order has been shipped, it cannot be cancelled and our Refund Policy applies.

Section 11 Contact

Rhema Research Labs LLC  |  25634 N 124th LN, Peoria, AZ 85383
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